Terms and Conditions

(02.02.2018)

 

1. Registration

The registration process will be undertaken in several phases. The participant has the opportunity to enroll via online-registration or via contacting us personally or telephonically. Nevertheless, the application through online registration only serves a non-binding request. In a further preliminary talk, the participant will be evaluated in terms of language skills. Moreover, language level, as well as the date of beginning will be negotiated. In case of contract conclusion, there will be a legally binding agreement between the participant and Sprachschule Alpha Plus. The contract will be mandatory for both sides, for the whole indicated period.

2. General Information

One teaching lesson contains 45 minutes. The course times will be bindingly given to the participant prior to the course start. The general integration-course consists of 600 hours of teaching lessons. Special integration courses, such as parenting-courses, remedial-courses, literacy-courses do extend over 900 hours with the possibility of 300 repeatation lessons. The nature and extent of the integration courses result from the guidelines of the Federal Office for Migration and Refugees.

3. Conclusion of a Course

The minimum number of participants is 10 people. If the minimum number of participants exceeds 10 participants, the courses must be canceled by the language school. If possible, the participants will receive a non-binding alternative offer to participate the course a different time. Already paid fees will be refunded in this case.

4. Placement Test

When registering for a language course, the language school carries out a free test to assess German language proficiency. This is done by personal appearance in the language school after prior appointment. The placement test proofs both, written and oral skills of the participant. Following the language test, the language school offers free and individual advice on the recommended language and course level. The subsequent change to another course level depends on the free capacity of the places and the knowledge provided in the lessons.

5. Cancellation / Change of Course

Resignation and change of a course for participants with exemptions can only take place in coordination with the Federal Office for Migration and Refugees or other competent authority. Self-paying participants can withdraw from a successful registration until 4 weeks before the beginning of the course. In general, the participant has the right to cancel the contract within 14 days without giving reasons.

6.Terms of Payment

The course fee has to be paid within one week for the entire module (100 course hours). Partially funded participants are obliged to pay their share of € 195 also within one week of the beginning of the course. Fees may generally be paid by bank transfer to the account of the language school Alpha Plus or paid in cash for a receipt.

7. Attendance and Absence

In case of an unexcused absence of more than 3 days of entitled participants, the hourly course fee of € 3.60 shall be paid by the participant himself. Holidays or failures due to illness of the teacher are made up. In the absence of a participant the hour will not be made up. The courses run for the booked time without interruption. If the absences of the participant / participant exceed 30% of the total hours, the travel costs cannot be reimbursed.

8. Holidays and Bridging Days

The holidays are governed by the school. Bridging days and holiday times are posted online and are noticed in the school.

9. Lost Items

The school is not liable for lost items.

10. Data Protection

Personal data are collected, processed and stored by the school exclusively within the framework of the statutory provisions of the Federal Data Protection Act. The data will not be passed on for advertising purposes and will not be passed on to third parties. The transfer of personal data is voluntary. The use can be contradicted at any time.

11. Visa

The participant will receive a certificate for submission to the German Embassy after clarification of the general questions (course level, certificates, language skills, etc.). This certificate is required for the visa application of the participant. After a binding registration for a language course, the booked space will be kept free for the respective participant until his / her beginning. If the visa is delayed, this must be announced as early as possible to the language school Alpha Plus. After consultation, the participant can register for a later appointment.

12. Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the date of the contract.

To exercise your right of withdrawal, you must notify us by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw from this contract, we are obliged to repay all payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this contract. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.

If you have requested that the services be commenced during the period of cancellation, you must pay us a reasonable amount equal to the proportion of services already provided by you at the time you inform us of the exercise of the right of withdrawal in respect of this contract Comparison with the total volume of services provided for in the contract.

You are welcome to use our prefabricated cancellation form.

PDF:Widerrufsformular